Shipping, Returns + Handling
I will send by Royal Mail Tracked and Signed for service for UK and International items. Price of International postage is £12 and UK is free.
DELIVERY TIMES OF SMALL PRINTS
I aim to ship orders within 3/4 days of receipt. Please allow up 6 working days for delivery. If you’re purchasing a gift and need delivery by a specific date please contact me first.
DELIVERY TIMES OF LARGE GICLEE PRINTS
Please allow up to 2 weeks for delivery of large prints. Any overseas orders may take longer. If there are unforeseen delivery delays, I will get in touch by email and give you an expected delivery date. For urgent orders - please contact me directly by email to discuss.
RETURNS AND EXCHANGES
I will replace any items which have arrived in a damaged condition within 14 days of the delivery. Please return products to: Returns, Emma Fitzpatrick. 29, Browning Street, Leicester, LE3 OJL, UK
Goods need to be returned within 30 days of delivery. I will return the purchase cost within 14 days after I receive the returned products. Proof of postage may be required.
If the print(s) are not returned in perfect condition, the buyer is responsible for any loss in value. The buyer is responsible for return shipping costs unless the work arrived initially in a damaged state.
My original fine art prints are sold unframed backed on acid free mount board and celophane wrapped. They are then protected between 2 sheets of thin MDF board and bubble wrapped before sending.
The giclee fine art prints on paper will be rolled within a protective sheet and protected in a sturdy postal tube. It is important that you remove the print with utmost care using the spare sheet at each end of the packed print rather than pulling on the print itself, slide it out gently and make sure your hands and table area are scrupulously clean before you carefully unroll your artwork for that first look. My advice is to take it to your framer first as soon as possible rather than unroll yourself and get it safely under glass in a frame.
Prices stated include all UK taxes. If ordering from outside the EU, it is possible that your purchase will be liable to import tax. In such instances, any costs must be met by you the buyer.